Make sure to keep it brief and that you don’t send too many messages. To reach Uber via Twitter, tweet at with your concern or question. Whether you want to contact them via Facebook or Twitter, Uber support won’t keep you waiting for long. Many companies have a long response time when it comes to social media support. You can find the toll-free number on the site or use your app and simply tap on ‘Call Support.’ The service operates 24/7, with the waiting time being something around 1-2 minutes. Uber Helpline: Uber utilizes a local phone support system, where you can call their customer service to get help with an issue you can’t find a solution for in the app.However, before you use it, make sure to call 911 first if you require immediate medical or police attention. Uber Hotline: This number is only for emergencies, such as an accident and other life or health-threatening situations.Although you might think otherwise, those two numbers aren’t equal. When it comes to that, you have two phone numbers you can use – hotline in case of an emergency and helpline available 24/7. If you can’t find an answer to your issue on the app or website, you can always contact Uber by phone. In other words, Uber’s help page is really comprehensive, and you should find it extremely helpful. Clicking on the topic will take you to the sub-page, divided into various issues, which are also divided into smaller sections. There, you can find different topics most users complain about or have problems with. If you’re a driver, you’ll get all the information regarding your problem in the ‘Driving & Delivering’ section. The first thing to do once you access is to sign in to your account and click on the right section. In general, it’s similar to the in-app help and will provide you with the same information. The help section available there is relatively robust, and you should be able to find the solution for your issue fast and conveniently. The Uber website also offers the possibility to get in touch with Uber customer service. In the ‘Contact Support’ subsection, you’ll be able to decide whether to send a message, call Uber support, or schedule an appointment.Ĭontact Uber Through Their Website –.If you can’t find a solution to your problem, scroll all the way down to the bottom of the section.Check all the options available in the section and see whether Uber provides you with the answers to your questions and problems.Open the app, display the menu, and tap the ‘Help’ section. To contact Uber via the app, you’ll need to: In fact, the company encourages its drivers to use in-app support, and has improved it significantly over the past few years. It’s probably the fastest and most convenient way to get in touch with Uber, especially if you have to deal with simple issues, such as fare adjustments. Here’s a breakdown of how each of these options works: Contact Uber Customer Service Via the Appįirst and foremost, you can use your Uber driver app. In general, you can do it online, by phone, or in person. Whether you’ve experienced issues with your Uber account, payments, driver app, etc., there are many ways you can contact the Uber support team. How to Get In Touch With Uber Customer Support: A Guide for Drivers
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